Privacy Policy
Who we are
Elevate Platform (the “Platform”, “we”, “us”) operates the ELEVATE continuous-intelligence service. For the purposes of the EU General Data Protection Regulation (GDPR), Elevate Platform is the data controller for the personal data described below. You can reach us about privacy matters at privacy@elevate-platform.eu.
What we collect
- Trial requests. When you ask for a trial we collect your name, work email, company/organisation, your stated intended use, and any message you include.
- Account & authentication. If a trial is approved we hold your email, a hashed password, your role and organisation membership, and login timestamps.
- Usage. Operational logs needed to run and secure the service (e.g. request metadata, error events, and security events such as failed logins).
- Content you create. Sources, streams, collections, notes and reports you produce in the Platform.
- Cookies. We set a single strictly-necessary session cookie to keep you signed in. We do not use advertising or third-party analytics cookies, so no cookie consent banner is required.
Why we use it, and our legal bases
- To provide the service you have requested or signed in to — performance of a contract (or steps prior to one).
- To secure and operate the Platform, prevent abuse, and keep audit and security records — legitimate interests.
- To contact you about your trial and respond to your enquiries — legitimate interests / contract.
AI processing
ELEVATE uses large-language-model providers to analyse and synthesise content. We pass the text being processed to those providers solely to return a result to you. Your content is not used to train AI models. Processing is performed on EU infrastructure and we do not transfer personal data outside the EU by default.
Who we share it with (processors)
We share data only with service providers acting on our instructions (“processors”): our EU hosting provider, our transactional email provider, and the language-model providers used to process content. We do not sell personal data. A current list of subprocessors is available on request.
How long we keep it
Trial-request data is retained for the duration of the trial programme and a reasonable period afterwards. Account and content data are retained while your account is active and deleted (or anonymised) on request or within a reasonable period after closure. Security and operational logs are kept only as long as needed for their purpose.
Your rights
Under the GDPR you have the right to access, rectify, erase, restrict, and port your personal data, and to object to certain processing. To exercise any of these, email privacy@elevate-platform.eu and we will respond within the statutory timeframe. You also have the right to lodge a complaint with your supervisory authority — in Sweden this is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).
Changes to this policy
We may update this notice as the service and our legal structure evolve. Material changes will be reflected by the “last updated” date above.
Contact
Privacy enquiries:
privacy@elevate-platform.eu
General & support:
support@elevate-platform.eu